BRAND STORY
Precision Supply for the Modern Kitchen
Patek Packaging has established itself as a cornerstone of the Canadian food service industry, specializing in the essential high-quality take-out packaging and restaurant supplies that keep modern kitchens running. From eco-friendly containers to durable disposables, their product catalog is designed for the high-pressure, high-volume environment of restaurants, hotels, and catering businesses where reliability is the only metric that matters.
For years, Patek’s success was built on a foundation of “handshake” consistency: providing specific, negotiated pricing and flexible credit terms to a loyal network of culinary partners. However, as the brand’s footprint expanded across Canada, the very products that drove their growth created a new kind of complexity. Their inventory wasn’t just a list of items; it was a web of individual contracts and recurring supply needs.
As order frequencies shifted from monthly to daily, Patek Packaging reached a critical crossroads. Their artisanal approach to managing customer relationships was beginning to clash with the speed of digital commerce. To continue supporting the Canadian food service industry at scale, they realized they needed a system that could translate their deeply personalized wholesale logic into a high-performance, automated B2B environment.
THE CHALLENGE
Centralize complex B2B pricing & quoting
Patek Packaging primarily worked with restaurants that ordered weekly, sometimes daily, and expected pricing that preserve long-term relationships rather than standard transactions.
Restaurants are very relationship-driven. Everyone has negotiated pricing. But it was hard to give personalized services for all key customers without massive manual work. This prevents the brand from scaling or even risk lost of loyalty due to preventable errors.
Leadership faced a fundamental question: Could an e-commerce platform like Shopify support B2B commerce, where pricing, payment terms, and backend orders matter more than storefront speed? Or would moving to Shopify simply replace one set of workarounds with another?
THE SOLUTION
Modernize wholesale operations without losing critical workflows
Patek Packaging uses BSS B2B Suite
USE CASE -01
Pricing and payment terms custom-built for each client
For Patek Packaging, pricing and payment terms function as signals of trust rather than just transactional mechanics. Key restaurant and hotel accounts negotiated individual prices and expected credit terms like Net 30 as part of doing business. Group discounts or upfront checkout payments simply did not reflect how many customers operated.
By introducing customer-specific price lists and Net Terms, BSS B2B solution helped make complex B2B configurations part of Shopify itself.
USE CASE -02
Backend order management that ensures accuracy for sales and support teams
Despite growing self-serve adoption, a significant portion of orders still originated through sales and support teams. Restaurant buyers still emailed purchase requests or called account managers directly, expecting orders to reflect negotiated prices, volume discounts, and agreed payment terms without back-and-forth confirmation.
With Manual Orders, sales and support teams could create draft orders directly in Shopify Admin while all customer-specific pricing, quantity breaks, taxes, limits, and payment terms applied automatically. Orders flowed cleanly into invoicing workflows and Shopify POS without requiring manual reconciliation.
Instead of acting as a control layer, teams operated with confidence, knowing that Shopify enforced B2B rules consistently across every backend order.
USE CASE -03
Making quick order & reorder personal
Restaurants and hotels reorder familiar SKUs on tight schedules, often under operational pressure. In this context, a generic quick order page that lists every product does little to reduce effort and can even slow buyers down.
What can really make a difference is seeing only what applies to their account, with pricing and availability already aligned to previous agreements.
By introducing personalized quick order and reorder experiences, BSS B2B Quote allowed each customer to access a tailored product list based on their company profile and purchase history. This personalization preserved speed without sacrificing control, encouraging frequent logins and making the portal part of customers’ daily ordering routine rather than an occasional alternative.
THE IMPACT
BSS B2B Suite’s impacts on Patek Packaging
Shopify combined with BSS B2B Suite changed how Patek Packaging runs wholesale operations in a fundamental way.The impact extended beyond efficiency gains and showed up in how teams approached growth and customer relationships.
Here’s what changed:
- Consistent customer adoption: Key accounts log in frequently and place repeat orders using familiar pricing and payment terms
- Faster sales workflows: Sales and support teams create orders quickly without back-and-forth checks
- Stable integrations: Invoicing, delivery, and POS systems stay connected without fragile custom logic
Stronger foundation for scale: Teams focus on growth and customer relationships rather than maintaining workarounds
With a consistent registration in place, wholesale onboarding became faster, cleaner, and easier to scale. Both parties can get to the main part rather than spending time validating basic information.
